Refund policy
At DAQIRA, every bead is individually handcrafted using traditional lacquer techniques. Because of the handmade nature of our pieces, each bead and bracelet is unique.
30-Day Returns and Refunds Policy
We accept eligible returns within 30 days of the date your order is delivered.
To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging. Proof of purchase is also required.
Before sending any item back, please contact us at support@daqira.store to request return authorization and return instructions. Returns sent without prior authorization may not be accepted.
Handmade Variation Notice
Each DAQIRA bead is individually handcrafted. The lacquer is applied, cured, refined, decorated, sanded, and polished by hand through multiple stages. As a result, no two beads will ever be exactly identical.
Natural variations may occur in:
- Color tone and color distribution
- Lacquer pattern and flowing lines
- Placement and appearance of shell or decorative inlays
- Surface texture, depth, and luster
- Minor differences between individual beads
These characteristics are a natural result of the handmade process and are part of the individuality of each piece. Reasonable variations between the product received and the photographs shown on our website are not considered defects or quality issues.
Returns or claims based solely on normal handmade variations will not be treated as defective-product claims.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged during transportation, has a manufacturing defect beyond normal handmade variation, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and clear photographs or videos showing the issue so that we can evaluate the claim and provide an appropriate solution.
If the item is confirmed to be defective, damaged, or incorrectly shipped, DAQIRA will arrange the appropriate return, replacement, or refund.
Return Shipping & Customs Charges
All returns must be approved by DAQIRA before shipment.
For approved returns, DAQIRA will cover reasonable standard return shipping costs and customs charges directly associated with the authorized return, where applicable.
Customers must follow the return method and shipping instructions provided by DAQIRA. Unauthorized shipping methods, express upgrades, additional services, or other costs incurred without our prior approval may not be reimbursed.
Please do not send your order back to the address shown on the original package unless instructed to do so by our customer service team. The correct return address will be provided after your return request has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.
Original shipping charges, if any, are non-refundable unless the return is caused by a defective, damaged, or incorrectly shipped item.
Exchanges
Because every handcrafted bead has its own unique pattern, an exchanged item will not be visually identical to the original item or to the product photographs.
If you would like an exchange, please contact us first so that we can confirm availability and provide instructions.
Return Address
Please contact us before returning any item. The return address and shipping instructions will be provided after your return request has been approved.
Contact Us
If you have any questions about returns, refunds, or your order, please contact:
DAQIRA Customer Care
Email: support@daqira.store
This policy does not limit any consumer rights that cannot be excluded or restricted under applicable law.